Winners FEEFO Gold Trusted Service Award 2021

News at Musker McIntyre | 26/02/2021

Musker McIntyre Estate Agents receives Feefo Gold Trusted Service Award 2021

February 2021,

Musker McIntyre Estate Agents has won the Feefo Gold Trusted Service award for the second year running, this is an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses who meet the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly valued badge of approval, this accreditation remains unique, as it is based purely on interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.

Feefo gives Gold Trusted Service awards to businesses that have collected at least 50 reviews between January 1st 2020 and December 31st 2020, with a Feefo service rating of 4.5 and above. However, this year the criteria has been adjusted to avoid penalising businesses suffering unduly from the effects of the coronavirus pandemic. Organisations that won a Gold Trusted Service award last year but struggled to achieve the required number of reviews this year, have been assessed on an average rating over the 24-month period covering 2020 and 2019.

Joanna McIntyre, Musker McIntyre Estate Agents commented: “We’re very excited to receive this award from Feefo because it’s based on the feedback of real customers, who are the most important judges of all. It recognises how hard we work to give all our customers the best possible experience, even in a year as tough as 2020. Everyone at Musker McIntyre is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. The beauty of Feefo is that it enables us to consistently improve, so we’re looking forward to another successful year.”

Congratulating Musker McIntyre on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.

“This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved. It’s why we have changed our criteria to

be fair to the organisations that have struggled in such difficult circumstances. At Feefo we help our clients give their customers the best experiences possible.

“I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”

Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, to increase consumer confidence and enable businesses to make smarter business decisions.

About Musker McIntyre Estate Agents

Musker McIntyre is firmly established as one of the area’s leading independent multi-faceted property firms with offices throughout East Anglia covering large parts of Norfolk and Suffolk. We have a wealth of experience and knowledge in marketing a wide variety of properties throughout Norfolk and Suffolk and provide a professional and highly personal service with a proven track record as experts dealing in Sales, Lettings and Management of all types of property.

Musker McIntyre was created in late 2006 by Joanna McIntyre and Simon McIntyre, a husband and wife team with over 40 years’ experience between them in all aspects of the property market, gained through careers within leading national estate agencies both locally and nationally. Our hand-picked teams of Property Consultants have in-depth local knowledge, living locally and take pride in promoting the towns and villages in which they live and work.

Together they have built a successful agency with solid traditional values and forward-thinking techniques to ensure each client receives a personal and professional experience. They live locally with their families and support many local charities, sports clubs and cultural venues. (Beccles Rugby Club, Loddon Football Club, Harleston Magpies Hockey Club, Fisher Theatre, Bungay and many other charitable and local causes)
They created The Musker McIntyre Community Fund (via The Norfolk Foundation back in 2008 which supports a variety of good causes. They know how important it is to ‘Think Local’ and take pride in being part of their local community which is close to their heart.

Our ethos is that we are “Passionate about People and Property”

Our goal is to provide a proactive, personal, efficient and competitive service with a real commitment to building solid and long-term relationships with our clients. We are here to listen and understand our customer’s needs in order to help them move on with their life journey.

Our integrity, professionalism and experience in the property market ensure that we are well-positioned to provide accurate and practical advice.
We continually strive to provide an excellent service, personalised to suit your individual requirements – in short, we are:

“Passionate about People and Property”.