Testimonials

I am very happy to take a little time to let you have my feedback on buying a property from Musker McIntyre. I have nothing but praise for the excellent service you have provided, which is in sharp contrast to other agents with whom I have had dealings, in particular, the agent who marketed my house who have been shockingly poor in all aspects of my experience with them.

I am happy for you to use my comments about my dealings with Musker in part or in full in any marketing or advertising where you might wish to use them.

Please see below:

From the very start of the process of buying a house through Musker McIntyre, the service has been impressive. Viewings were arranged speedily and at times to suit me, and I was shown round by people who knew all about the house and were able to answer my questions – not an experience I have had with some other agents. Anyone I dealt with at Musker was unfailingly friendly, polite, kind and helpful and very efficient. It is a stressful business, as you will of course be aware, and to have that high level of customer service and customer care is very helpful indeed.

It was particularly helpful to be able to ask questions of Richard about part of the process that I didn’t understand, and to have expert advice. The response to my questions was clear and informative, and done with kindness and patience.

I would like to thank Jessica in particular, who has kept me extremely well informed all through the process of buying my new home, telephoned me regularly with updates and information, answered my emails and telephone calls immediately, chased up solicitors and always copied those messages back to me so that I knew what was going on, been unfailingly kind and helpful. She very nicely chivvied up the people from whom I am buying to make sure they had done the few jobs in the house that I required (such as having a door that locked and a working toilet!) and kept me informed about all of that, too. Her intelligence, integrity and personal grace has made her a really excellent person to deal with all through the process of buying my new home.

Thus, I feel that Musker really know the very best way to provide top quality experience to their customers. I thank you for your support and service.

Kindest regards

Mrs Lavender – May 2015

As we now have a completion date and Adrienne has sent me a copy of your invoice, it’s time for me to thank you and the team for your excellent service!

You will remember that I was not only a ‘first-time seller’ but also selling on behalf of the heirs to the property and from the moment you visited to value the property I was reassured by your professionalism and confidence. We were all pleased with the brochure you produced, with your willingness to discuss our needs and with the whole team’s diligence in keeping in touch even when I wasn’t always available.

Musker McIntyre were recommended to us by neighbours and we would have no hesitation in passing that recommendation on to any future sellers.

With my thanks and kind regards

Mrs How – May 2015

Just wanted to say great work from your team in getting the offer agreed yesterday. I particularly wanted to say what a good job you do in the emails and the language used. From someone that knows marketing and the power of the written word I needed to say that you guys get it spot on.

My best,

Mr Hillis – April 2015

Dear Richard, Jessica and Adrienne,

Many thanks for all the help and advice given and gratefully received whilst managing our house sale and purchase. This all helped immensely to make the whole procedure fairly painless. All the staff in the Harleston office were instrumental in achieving a very successful outcome and we would gladly recommend your services to those starting out on the sale and purchase ‘adventure’. Once again many thanks.

Yours very sincerely, Alan and Lynn

Mr and Mrs Hadley – March 2015

Hi Kim & Neil

I just wanted to say thank you for all your help with our successful sale of Brecon Rd and purchase of Grove Bungalow.  Both John and I have been really pleased with your service and already feel very much at home in our new pad.

Thanks again

Laura

Laura Reynolds

Mrs L Reynolds
We decided to try our hand at buying a house for the rental market and decided to look in the Beccles area. We first bought in the area in 2010 and were impressed then with the way that MM presented their properties online, they always seemed to have the best of the market, no doubt locally well respected and hence the sellers choice.
We found the ideal property for sale with MM in Beccles and were very impressed with the friendliness, professionalism and speed of the purchase process driven by MM. Even the solicitors MM recommended were excellent. Due entirely to the purchase process, being new to the world of a landlord, we decided to use MM to manage the property rental for us.
Once again we have found the service to be excellent. Viewings were plentiful, tenants were quickly found and in place. MM were easy to contact, responsive and attentive to particular requirements we had for the property. This made the process very simple for us which was just what we were looking for.

 

Mr Peppercorn – March 2015
“Having just moved out of our property, which was managed by Musker McIntyre’s Bungay office, my daughter and I would like to say how very pleased we were with the service we received from them.  They were always polite, professional and nothing was too much trouble.
Our Landlord was in New Zealand so if there were any problems with our property, Musker McIntyre were our first contact. They ensured the regular checks were carried out at our convenience and made the move out as painless as possible.  I have no hesitation in recommending them as Managing Agents, both as a Tenant and a Landlord.”

 

Margaret – March 2015

A great big thank you to all at Musker McIntyre Loddon Office for their superb handling of the sale of my house.  You found a buyer within two weeks of advertising it, which was an excellent result (and without a For Sale board at my request!).

However that was not really surprising as Neil Russell worked overnight after viewing the property, saw the potential, and produced a very attractive, descriptive brochure with super photos – no-one could have resisted it!  Kim Sinfield was my main point of contact in the office and was such a reliable provider of information – she was on the button all the time, I knew I could rely on her to chase up what I needed to know without me having to ask.  Katy provided excellent support to Neil and Kim and her administrative skills and attention to detail were perfect.

The whole team were totally efficient, professional, approachable and very friendly and I would have no hesitation to ask Musker McIntyre Loddon to act for me again or recommend them as estate agents of choice.   Christine Allsop.  January 2015.

Mrs C Allsop
Thank you to all those involved in making the purchase and rental of our property so relaxed and pleasant. We never envisaged the process being so easy, and are sure that the professionalism and care to detail provided by the staff at Musker McIntyre made things so much more positive. Throughout the whole process of buying and letting the Musker McIntyre staff were always attentive, replying to correspondence with impressive efficiency. We are very grateful to you for your high level of professionalism.
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Mr and Mrs Morgan – February 2015

Sorry it has taken so long for me to get around to thanking you and your team for your work in selling my house. I would just like to say that I was very satisfied with the service I received and particularly impressed with Jennifer who handled some delicate situations very tactfully and professionally and was always prepared to put in the necessary effort to try to achieve an offer. She seemed to be genuinely enthusiastic about the property.

It is strange to think that I am actually commending you for doing your job but, as I am sure you are aware, it is not usual to find excellent service in your field! I wish I had been able to place the property with you from my initial decision to sell as I feel that your approach and marketing materials are the right ones for that type of property. I am pleased that you have the Bury St Edmunds office now!

Once again, many thanks

Mrs Findlay – January 2015