I am very happy to take a little time to let you have my feedback on buying a property from Musker McIntyre. I have nothing but praise for the excellent service you have provided, which is in sharp contrast to other agents with whom I have had dealings, in particular, the agent who marketed my house who have been shockingly poor in all aspects of my experience with them.
I am happy for you to use my comments about my dealings with Musker in part or in full in any marketing or advertising where you might wish to use them.
Please see below:
From the very start of the process of buying a house through Musker McIntyre, the service has been impressive. Viewings were arranged speedily and at times to suit me, and I was shown round by people who knew all about the house and were able to answer my questions – not an experience I have had with some other agents. Anyone I dealt with at Musker was unfailingly friendly, polite, kind and helpful and very efficient. It is a stressful business, as you will of course be aware, and to have that high level of customer service and customer care is very helpful indeed.
It was particularly helpful to be able to ask questions of Richard about part of the process that I didn’t understand, and to have expert advice. The response to my questions was clear and informative, and done with kindness and patience.
I would like to thank Jessica in particular, who has kept me extremely well informed all through the process of buying my new home, telephoned me regularly with updates and information, answered my emails and telephone calls immediately, chased up solicitors and always copied those messages back to me so that I knew what was going on, been unfailingly kind and helpful. She very nicely chivvied up the people from whom I am buying to make sure they had done the few jobs in the house that I required (such as having a door that locked and a working toilet!) and kept me informed about all of that, too. Her intelligence, integrity and personal grace has made her a really excellent person to deal with all through the process of buying my new home.
Thus, I feel that Musker really know the very best way to provide top quality experience to their customers. I thank you for your support and service.
Kindest regardsMrs Lavender – May 2015
As we now have a completion date and Adrienne has sent me a copy of your invoice, it’s time for me to thank you and the team for your excellent service!
You will remember that I was not only a ‘first-time seller’ but also selling on behalf of the heirs to the property and from the moment you visited to value the property I was reassured by your professionalism and confidence. We were all pleased with the brochure you produced, with your willingness to discuss our needs and with the whole team’s diligence in keeping in touch even when I wasn’t always available.
Musker McIntyre were recommended to us by neighbours and we would have no hesitation in passing that recommendation on to any future sellers.
With my thanks and kind regardsMrs How – May 2015
Just wanted to say great work from your team in getting the offer agreed yesterday. I particularly wanted to say what a good job you do in the emails and the language used. From someone that knows marketing and the power of the written word I needed to say that you guys get it spot on.
My best,Mr Hillis – April 2015
Dear Richard, Jessica and Adrienne,
Many thanks for all the help and advice given and gratefully received whilst managing our house sale and purchase. This all helped immensely to make the whole procedure fairly painless. All the staff in the Harleston office were instrumental in achieving a very successful outcome and we would gladly recommend your services to those starting out on the sale and purchase ‘adventure’. Once again many thanks.
Yours very sincerely, Alan and LynnMr and Mrs Hadley – March 2015
Hi Kim & Neil
I just wanted to say thank you for all your help with our successful sale of Brecon Rd and purchase of Grove Bungalow. Both John and I have been really pleased with your service and already feel very much at home in our new pad.
Laura ReynoldsMrs L Reynolds
Mr Peppercorn – March 2015
Margaret – March 2015
A great big thank you to all at Musker McIntyre Loddon Office for their superb handling of the sale of my house. You found a buyer within two weeks of advertising it, which was an excellent result (and without a For Sale board at my request!).
However that was not really surprising as Neil Russell worked overnight after viewing the property, saw the potential, and produced a very attractive, descriptive brochure with super photos – no-one could have resisted it! Kim Sinfield was my main point of contact in the office and was such a reliable provider of information – she was on the button all the time, I knew I could rely on her to chase up what I needed to know without me having to ask. Katy provided excellent support to Neil and Kim and her administrative skills and attention to detail were perfect.
The whole team were totally efficient, professional, approachable and very friendly and I would have no hesitation to ask Musker McIntyre Loddon to act for me again or recommend them as estate agents of choice. Christine Allsop. January 2015.Mrs C Allsop
Sorry it has taken so long for me to get around to thanking you and your team for your work in selling my house. I would just like to say that I was very satisfied with the service I received and particularly impressed with Jennifer who handled some delicate situations very tactfully and professionally and was always prepared to put in the necessary effort to try to achieve an offer. She seemed to be genuinely enthusiastic about the property.
Once again, many thanksMrs Findlay – January 2015